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SERVICE

After-sale Service System
 
 
  • Professional and effective service team, own the core technology and ability 
  • Regular telephone/on-site visiting and customer care system 
  • On site service centers in majority of the Chinese market
  • Singapore service center covering the Singapore , Malaysia, Indonesia and Thailand market 
  • On site service engineer for Korea market is ready and the spare parts warehouse is on the way 
  • On line technical support and long distance assistant are available. 


Installation & Training

Our qualified service technician will be sent to customer¡¯s site for installation & training. The training program includes all necessary techniques and knowledge for machine operation, sample making technique, further maintenance and troubleshooting.


Equipment maintenance & troubleshooting

Our professional service representative will provide regularly check on customer¡¯s feedback. Our qualified service technician will provide maintenance to the equipment at customer¡¯s site. Our qualified service technician will provide troubleshooting for serious problem of the equipment at customer¡¯s site.